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Terms and Conditions

  • The present General Terms and Conditions govern any contracts between an end-consumer or pro­fes­sion­al and Vinaly 4 ZI Am Bruch L-3327 Crauthem, (hereinafter the « seller ») regarding products and/​or services advertised in the online shop of the seller. Unless otherwise agreed, the present GTC cancel any terms and conditions of the customer.
  • In these GTC, any natural person who acts for purposes that are not part of their commercial, industrial, artisanal or liberal activity is considered a consumer. Under these General Terms and Conditions, a pro­fes­sion­al refers to any natural or legal person who acts, including through another person acting on their behalf, for purposes that are part of their commercial, industrial, artisanal or liberal activity. 
  • The product descrip­tions published in the seller’s online shop are firm offers from the seller, that the customer accepts by submitting an order. 
  • The customer can submit an order via the order form provided in the seller’s online shop and by doing so, accept the seller’s offer. When placing an order with the online form, the customer, after entering the details relating to the order and clicking on the button to complete the order (“Order con­fir­ma­tion”), confirms the final acceptance of the order of the goods contained in the order basket. 
  • The seller sends an acknowl­edge­ment of the order to the customer either by email. 
  • Upon completing the order the seller saves the wording of the contract and will transmit it in form of text (email) to the customer together with the present GTC. In addition, this document is also archived on the seller’s website and can be accessed free of charge by the customer on the password-protected account by entering the login data provided the customer has creates an account on the seller’s website before placing the order. 
  • Before submitting a firm and final order using the online form of the seller, the customer can correct the data with the usual keyboard functions. Furthermore, any information provided will be displayed again in a con­fir­ma­tion window before the final validation of the order and can be corrected in the same way. 
  • Order processing and contacts are made via email and an automated order processing system. The customer must ensure the accuracy of the email address provided for the processing of the order to receive the emails sent by the seller. In addition, the customer must ensure, if using anti-spam filters, that all emails sent by the seller or by third parties in charge of processing the order will be received. 
  • If nothing else is provided in the product descrip­tions published by the seller, the prices published by the seller are expressed in Euro including taxes i.e. also value added tax (VAT). However, additional delivery and shipping charges may apply. If applicable, they will be expressly specified on the seller’s website.
  • The customer can choose between several payment options displayed on the seller’s website.
  • Shipping is free in the Grand-Duchy of Luxembourg, if the purchase value exceeds 100€. The customer can collect the order directly from Vinaly 4 ZI Am Bruch L-3327 Crauthem, or may request the order to be dispatched at a specified address. Delivery time for items in stock includes the time to prepare the package and process the delivery with an average of 48 hours. 
  • The goods provided by the seller are new and guaranteed against any defect. In the event a product is defective or non-compliant, or does not satisfy the buyer’s expec­ta­tions, the seller agrees to exchange or refund this product, provided it has no trace of use and is returned in its original packaging within 10 days of its reception.
  • In case of dispute, consumers have the option to resort to a con­ven­tion­al mediation procedure or any other method of dispute resolution.